Probably each of us came across rudeness, disrespect and complete indifference in state institutions or in authorities. Failure to comply with laws, excessive bureaucracy, social injustice cause a desire to complain to the «main» person in our country -president of the Russian Federation. It seems stupid and useless to many people to write a letter to the President of the Russian Federation, since the letter will be lost and will not be read. In fact, there is a reception at the presidential administration, where the whole mail is processed for the head of state. The article will tell you how to correctly compose appeals intended for the head of state.